Terms & Conditions
Welcome to Heavy Duty Towing Los Angeles. By using our website and services, you agree to the following Terms & Conditions. If you do not agree, please refrain from using our services.
These Terms & Conditions govern your access to and use of Heavy Duty Towing Los Angeles services, including but not limited to heavy-duty towing, roadside assistance, vehicle recovery, and emergency towing.
Eligibility
To use our services, you must be:
- At least 18 years old.
- Capable of entering a legally binding agreement.
- The owner or authorized representative of the vehicle in need of towing or roadside assistance.
Services Provided
We offer the following services:
- Heavy-duty towing
- Medium-duty towing
- Emergency roadside assistance
- Accident recovery
- Winching and recovery
- Load shifts and transfers
- Long-distance towing
We reserve the right to refuse services for any reason, including unsafe conditions or legal restrictions.
Payment Terms
- Payment is due at the time of service unless otherwise agreed upon.
- We accept cash, credit/debit cards, and other pre-approved payment methods.
- A service fee may apply for cancellations made after dispatching a towing vehicle.
- Any unpaid balances are subject to late fees and legal collection actions.
Liability & Limitations
- We are not responsible for damages due to pre-existing vehicle conditions or unavoidable incidents during towing.
- Our team will take all necessary precautions, but users assume the risk of any damages or delays caused by unforeseen circumstances.
- We are not liable for delays caused by traffic, weather, or mechanical failures.
- Users must disclose all relevant vehicle conditions before service; failure to do so may result in additional charges or refusal of service.
User Responsibilities
- You must provide accurate information about your vehicle and location.
- You are responsible for ensuring your vehicle is legally parked and accessible.
- Any hazardous materials inside your vehicle must be disclosed before service.
- You must remain at a safe distance during towing operations.
Cancellation & Refund Policy
- Cancellations made before dispatch may be eligible for a full refund.
- Once a tow truck is dispatched, a cancellation fee may apply.
- Refunds are subject to our sole discretion and depend on the circumstances of the cancellation.
Service Limitations
- We do not transport passengers during towing services.
- We are not responsible for lost or stolen items left in vehicles during towing.
- We reserve the right to refuse service in dangerous or unlawful situations.
Privacy Policy
- We collect and store personal information necessary to provide our services.
- Your information will not be shared with third parties except as required by law or necessary for service completion.
- We use secure systems to protect your data, but we cannot guarantee complete security.
Indemnification
By using our services, you agree to indemnify and hold harmless Heavy Duty Towing Los Angeles, its employees, and affiliates from any claims, damages, losses, or liabilities arising from your use of our services.
Changes to Terms & Conditions
We reserve the right to update these Terms & Conditions at any time. Changes take effect immediately upon posting on our website. It is your responsibility to review these terms periodically.
Governing Law
These Terms & Conditions are governed by the laws of the State of California. Any legal disputes must be resolved in the appropriate courts of Los Angeles County.
Conclusion
By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please discontinue using our services immediately.
